Most of our products are digital in nature and delivered by Internet access or download only. After your purchase has been completed our system is set up to automatically process and deliver your order. Orders are typically received within one (1) hour of purchase but could take as long as twenty four (24) hours. Once your order has been processed a confirmation email will be sent to you using the email address you provided on our order form.
This email will serve as your electronic purchase receipt and will contain the information you need to access our digital product downloads.
Downloads from our servers are closely monitored to ensure you are able to successfully access our products. While we are flexible and allow you to complete a reasonable number of downloads we will not tolerate download abuse. We reserve the right to terminate your access to our download servers.
We stand behind our products and your satisfaction with them is important to us. However, for products that are digital in nature delivered via Internet access or download, we offer no refunds. Digital products which are purchased as an access card or which are downloadable, such as certain ebooks and PDF files, are not eligible for return or refund, unless otherwise stated on any sales, marketing and promotional page specific to that product.
Refund requests made before or after you have downloaded our product are handled on a case by case basis and are issued at our sole discretion. Refund requests, if any, must be made within seven (7) days of your original purchase and sent to Customer Support.